Refund Policy

Last updated 2 September 2026

The short version

You have 14 days to change your mind, as long as you have completed less than 20 percent of the course.

The full version

Eligibility. You can request a full refund within 14 calendar days of your purchase, provided you have completed less than 20 percent of the published lessons at the time you request it. Lesson completion is tracked automatically in your account.

After that. Once 14 days have passed, or once you have completed 20 percent or more of the published lessons, the purchase is final. This is because the course is a digital product and the source files are downloadable, so access cannot be returned.

Exceptions we always honour. We will refund you outside the window if you were charged more than once for the same purchase, if we fail to give you the access you paid for, or where you hold a right to a refund under applicable law that cannot be waived.

How to request one. Email hello@dlnook.com from the address you used to enrol and tell us you would like a refund. You do not need to give a reason. We aim to reply within three business days and to process approved refunds within ten business days, back to your original payment method.

What happens after a refund. Your access to the course ends and your account is closed. You are asked to delete any course materials and source files you have downloaded.

Lessons still in production. The course is being published in stages, and lifetime access includes every lesson as it goes up. The curriculum page shows what is live and what is still coming, so please review it before you enrol. Lessons not yet published are not grounds for a refund outside the window above.

Chargebacks. If you dispute a charge with your bank rather than contacting us, we will pause your access while the dispute is being resolved. We would much rather sort it out directly, so please email us first.

Contact

Digital Learning Nook
5830 E 2nd St, Ste 7000
Casper, WY 82609, United States
hello@dlnook.com